Genesys

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Better tools make for better conversations

The right cloud contact center software makes providing great customer experience easy, from call center basics to the latest CX innovations. With contact center software from Genesys, you get the best and broadest customer and employee experience capabilities — and a partner who is with you all the way.
Genesys Cloud CX

Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and AI give you rapid innovation, agility and resilience. The platform’s composable design optimizes your customer experience tech stack so you can focus on configuring exactly what your business needs, with limited disruption.

Genesys Cloud CX is transforming the contact center industry by delivering innovation to companies of all sizes, everywhere. There’s a reason it’s a leading platform for seamlessly integrating voice and digital channels — empowering agents, delighting customers and creating better business outcomes overall

Genesys Multicloud CX

he bigger the company, the more complex its customer experience (CX) ecosystem typically becomes. That’s where Genesys Multicloud CX contact center software comes in. Genesys Multicloud CX is the solution of choice for leading global brands that take a multi-vendor approach to CX.

Bring together the partners and technologies you need to realize your vision. The Genesys team offers transformational services every step of the way — from mapping your systems, processes and journeys to showcasing your success after launch.

Genesys DX

Create personalized experiences at scale, with a single solution that brings the best of artificial intelligence (AI) chatbots and human support together. So, your customers and employees get what they need the first time, every time.

Deliver exceptional experiences and solve problems faster with the Genesys DX™ offering.