Providing exceptional customer experience (CX) requires flexibility, transparency, a global reach and a Contact Center as a Service (CCaaS) partner that can execute your unique business use case. The 2022 Gartner® Magic Quadrant™ for CCaaS evaluates nine vendors on their completeness of vision and ability to execute.
Genesys is proud to be named a CCaaS Leader for the eighth year in a row.
We deliver a solution that enables organizations of all sizes — around the globe and across all industries — with in-depth workforce capabilities, journey analytics and orchestration capabilities that power personalized experiences. And the solution transforms siloed interactions into connected customer experiences — all from one interface.
Get the full Gartner report and see why Genesys is positioned as a Leader. You’ll also get:
Key trends driving the CCaaS market
How Gartner placed nine CCaaS providers
Tips for navigating the market to make the right choice